Imibuzo Evame Ukubuzwa

faq
Athini amanani akho?

Intengo incike ezintweni ezibonakalayo, ukuma kanye nokuthi yikuphi ukuhlobisa, umumo okhethekile uzokhuphula izindleko zokucubungula, isitayela esivamile esiphansi esiphansi sinokuncintisana kakhulu kwentengo, sizohlinzeka ngentengo engcono kakhulu ehlangabezana nezidingo zakho ngokuvumelana nezidingo zakho.

Ingabe unenani elincane le-oda?

Bamboo collections, minimum quantities will be 2000pcs of each, for PLA collections, minimum quantities will be 12000pcs of each, if you have special request looking in smaller quantities, please contact anna.kat@sustainable-bamboo.com

Ungakwazi yini ukunikeza amadokhumenti afanele?

Yebo, sizohlinzeka nge-invoyisi, uhlu lokupakisha, i-Airway Bill, umbiko wokuhlola(wangaphakathi) njengamadokhumenti avamile, Izwe lendabuko, i-COC(isitifiketi sokuqinisekisa) GSP(Isitifiketi Somsuka), i-MSDS, ukusekelwa kokuzithandela kwesitifiketi se(Ecocert, Cosmos, BDIH, Vegan njll.) kuzoba imibhalo eyengeziwe ebuziwe.

Siyini isikhathi sokuhola esimaphakathi?

Kumasampula, isikhathi sokuhola singama-7-10days.Ngokukhiqizwa okukhulu, isikhathi sokuhola siyizinsuku ezingama-45-60 ngemuva kokuthola inkokhelo yediphozithi.Izikhathi zokuhola ziqala ukusebenza lapho (1) sesithole idiphozithi yakho, futhi (2) sinemikhiqizo yakho yokugcina yokugunyaza.Uma izikhathi zethu zokuhola zingasebenzi nomnqamulajuqu wakho, sicela udlule izimfuneko zakho nomnyango wethu wokuthengisa.Kuzo zonke izimo sizozama ukwanelisa izidingo zakho.

Yiziphi izinhlobo zezindlela zokukhokha ozamukelayo?

You can make the payment to our bank account,  regularly we do 50% deposit, 50% balance before delivery. If for special required, please reach to anna.kat@sustainable-bamboo.com.

Iyini iwaranti yomkhiqizo?

Siqinisekisa izinto zethu kanye nemisebenzi.Ukuqinisekisa ukuhlola kwethu okuchwepheshile nokulawula ukukhiqiza, Siphinde sinikeze ithimba lenkonzo yangemva kokuthengisa ukuze liqaphe isimo sangemva kokuthengiswa kwemikhiqizo ukuze siqinisekise isevisi yakho engenazinkinga kusukela ekuqaleni kobambiswano lwethu kuya ekuthengisweni kwemikhiqizo ngemva kokuthengisa. .

Ingabe uyakuqinisekisa ukulethwa okuphephile nokuvikelekile kwemikhiqizo?

Yebo, sihlala sisebenzisa i-pallete yokupakisha eyenziwe ngokwezifiso ukupakisha isitayela sethu ngasinye semikhiqizo, siqinisekise ukuthi ifakwe emaphaketheni okuphepha.Siphinde sisebenzisa isiqukathi sokushisa esingaguquki kweminye imikhiqizo ekhethekile njenge-PLA ukuze siqinisekise ukuthi igcina ikhwalithi enhle ngemva kokuhamba isikhathi eside.Okwamalogistic, sisebenzisa uzakwethu oqinisekisiwe womhlaba wonke iminyaka eminingi, uma unguye oqokiwe, siyakujabulela ukusebenza ngeziyalezo zakho.